Shipping

Shipping costs and estimated times

Shipping is calculated automatically in the basket and at checkout, based on the address, weight and volume of the order. Times are in working days from dispatch.

• Mainland Portugal: 24 to 48 hours · €8.50 up to 10 kg
• Madeira and the Azores: 4 to 5 working days · from €9.50
• Mainland Spain: 24 to 48 hours · from €10.50
• Spain – Balearic and Canary Islands: 3 to 4 working days · from €22.50
• Mainland France: 2 to 3 working days · from €30.50
• Austria, Belgium, Germany, Italy, Luxembourg, Monaco and the Netherlands: 4 to 5 working days · from €32.84
• Bulgaria, Czechia, Denmark, Hungary, Ireland, Poland, Romania, Slovakia and Slovenia: 4 to 5 working days · from €46.87
• Estonia, Finland, Greece, Latvia, Lithuania and Norway: 4 to 5 working days · from €52.47

When we ship

Paid orders are prepared on the next working day. So that plants are not left in a warehouse over the weekend, we dispatch live plants from Monday to Thursday. An order paid on Thursday afternoon or at the weekend goes out the following Monday.

In very hot or very cold weather, we may delay shipping for a few days to protect the plants. If this happens, we will let you know by email.

Tracking your order

When your order leaves our premises, you receive an email with the MRW tracking number so you can follow the delivery.

Destinations outside the European Union

For shipments outside the EU customs or VAT territory (for example Norway or the Canary Islands), customs duties, import taxes and plant-health requirements of the destination country may apply. These charges are not included in shipping and are collected by the authorities or the carrier on delivery. Please contact us before ordering so we can confirm the conditions.

If the plant arrives damaged

Send us photos of the plant and the packaging, preferably within 48 hours, and we will put it right at no cost to you. See the Returns policy.