Terms and Conditions

Welcome to the General Sales Conditions page of Tropical Orchids Portugal. By making a purchase on our website www.tropicalorchidsportugal.com, you agree to the following conditions:

1. Company Identification

Sales made through this website are carried out by the company Renata & Krammoer – Tropical Orchids Portugal, LDA., located at Av. 23 de Julho de 1833, Lt19, Pinhal das Palmeiras, 2865-759, Fernão Ferro, Portugal, tax identification number 515 350 028, and contact +351 919 938 376, hereinafter referred to as “Tropical Orchids Portugal”.

2. Products and Information

2.1. Product Description: The products offered for sale are orchids and related products, including accessories and materials for orchid cultivation. We provide detailed information about each product, including images and features, to help you make an informed choice.

2.2. Availability: Product availability is subject to existing stock. If a product is temporarily unavailable, we will inform you about restocking times or offer similar alternatives.

3. Prices and Payments

3.1. Prices: Product prices are indicated in euros (€) and include the value-added tax (VAT) applicable at the current legal rate.

3.2. Payment Methods: We accept payments through credit cards, debit cards, and other secure online payment methods. Payment details are handled confidentially and securely.

4. Shipping and Delivery

4.1. Delivery Times: We will do our best to process and dispatch orders within reasonable timeframes. Delivery times may vary depending on the recipient’s location and other circumstances, and will be provided during the purchasing process.

4.2. Shipping Costs: Shipping costs are calculated based on the recipient’s location, package weight, shipping method, and other relevant variables. Shipping costs details will be presented at the time of purchase.

4.3. Where it reads Shipping in 24 Hours, this corresponds to business hours, which implies that all orders are dispatched from Monday to Thursday.

5. Returns and Refunds

5.1. Right of Withdrawal: The user has the right to withdraw from the purchase within 14 days from the date of receiving the product, in accordance with Decree-Law No. 24/2014, of February 14th.

5.2. Return Conditions: To exercise the right of withdrawal, the user must inform us in writing and return the product in perfect condition, without signs of excessive use or damage caused by the customer, and in the original packaging.

5.3. Refunds: Refunds will be processed after receiving and verifying the condition of the returned product. Shipping and return costs are the responsibility of the user, except in cases of defective products or shipping errors.

5.4. Refund for withdrawal from purchase: All administrative fees will be deducted at the time of the payment refund, with the exception of payments by bank transfer.

5.5. Refund period: All refund requests are processed in accordance with the terms described above; once the requirements are met, the refund is issued immediately.

6. Warranties

We offer product conformity warranty in accordance with applicable legislation.

7. Protection of Personal Data

For information on how we treat our customers’ personal data, please refer to our Privacy Policy.

We thank you for choosing Tropical Orchids Portugal. We are committed to providing quality products and excellent service. If you have any questions or need more information, please contact us via email at info@tropicalorchidsportugal.com or by phone at +351 919 938 376. We are at your disposal to assist you.